Tri-City Dental Care (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website at tricitydentalcarewa.com or interact with our practice.
Information We Collect
When you visit our website, we may collect:
- Contact information you submit through forms (name, email, phone, address)
- Appointment requests and any details you share about your dental needs
- Information collected automatically by our hosting provider and analytics tools (IP address, browser type, pages visited, referring site)
- Cookies and similar technologies that help the site function and let us understand how visitors use it
Protected Health Information
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) you share with our practice — whether in person, by phone, by mail, or through secure patient portals — is handled in accordance with our Notice of Privacy Practices, which is provided to all patients at their first visit and is available on request. The website itself is not a secure channel for PHI; please do not send health information through public contact forms or email.
How We Use Information
We use the information we collect to:
- Respond to appointment requests and patient inquiries
- Provide dental care and follow-up services
- Process payment and verify insurance coverage
- Improve our website and patient experience
- Comply with legal and regulatory obligations
How We Share Information
We do not sell your information. We may share information with service providers who help us operate our practice and website (such as scheduling, payment processing, and IT services), with your insurance carrier when you authorize us to do so, with other healthcare providers involved in your care, and when required by law.
Cookies & Analytics
We use Google Analytics and similar tools to understand how visitors use the site. These tools may set cookies that collect anonymized usage data. You can disable cookies in your browser settings; some site features may not work as expected if you do.
Third-Party Links
Our site may link to third-party sites (such as our online booking portal at flexbook.me). Their privacy practices are governed by their own policies, which we encourage you to review.
Your Choices
You can request access to or correction of the information we hold about you by contacting our office. Patients can also review and request changes to their dental records under HIPAA. To opt out of marketing communications, reply “unsubscribe” to any email or call our office.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children online. Pediatric patient information is handled under HIPAA and with parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted here with an updated effective date.
Contact Us
Questions about this policy or your information? Call us at (509) 579-0759 or use our contact form. You can also book an appointment to discuss in person.